YOUR PRIVACY IS IMPORTANT TO US
INFORMATION WE COLLECT ABOUT YOU
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information sent to us by your computer, mobile phone or other access device when you use our website, including but not limited to, when you place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, participate in a contest, promotion or survey, or join our social networking sites. This information may include, but is not limited to, identifier, name and type, operating system, domain and host, Internet Service Provider information, anonymous site statistical data, CPU speed and efficiency, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website, as well as information that you voluntarily provide to us in the course of visiting our website, such as your contact information – for example, your name, email address, billing and shipping addresses and phone number, and organization, Skype ID and other similar information. Personally identifiable information that you voluntarily submit is collected only with your knowledge and active participation.
HOW WE COLLECT INFORMATION ABOUT YOU
When you use our website, we collect information about your transactions and your other activities on our website, application, or when using the website and we may collect information about your computer or other access device in the course of operating and monitoring our systems. You also may choose to provide us with access to certain personal information stored by third parties such as social media sites (like Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorizations provided to that site. In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or applications. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of our website services or the experience of other users. Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey and from interactions with our contact portal.
HOW WE USE THIS INFORMATION
When you provide your email address during checkout, it will be used to process transactions and send notices about your transactions, such as sending order confirmations and shipping status email updates. A record of your order (including your details) will be kept so we can assist you with returns/exchanges if that need should arise. If you communicate via email with our customer service representatives, the information you convey will be kept to respond to your requests and serve you better. When entering a contest, sweepstakes, promotion or survey, you may be required to provide certain personal information so we can notify winners and/or fulfil promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated. We never rent or sell your information to other companies for their marketing purposes without your explicit consent. We may, however, combine your information with information we collect from other companies and use it to improve and personalize our website services, content, and marketing. Your information may also be used to help us to: • resolve disputes, collect fees, and troubleshoot problems • prevent potentially prohibited or illegal activities • analyze, administer, customize, measure, and improve our customer services and the content and layout of our website and applications • conduct internal investigations, statistical studies and internal marketing research
HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES
Advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and preferences, based on information learned about you as you use our websites and the Web in general. If you do not want to participate in this, delete your cookies (there is more discussion of them below) from your browser’s preferences.
MARKETING EMAIL COMMUNICATIONS
At various points on our website, you have the option to join our program list and receive information about our products, services and offers. Also, if you provide us with your email address when you place an order, make a customer service inquiry, opt-in to receive our emails, shop online or participate in promotions or surveys, you may automatically be added to our program and receive marketing or promotional information from us. If you do not wish to receive our marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all marketing emails. Please be aware that it can take up to 10 business days to remove you from our marketing email lists.
COOKIES AND WEB BEACONS
HOW WE PROTECT AND SECURE PERSONAL INFORMATION
The security of your information is very important to us. We store and process your personal information on our computers in the US and potentially elsewhere in the world where our facilities or our service providers are located and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable United States federal and state regulations. We use computer safeguards such as firewalls and employing the latest version of Secure Socket Layer (SSL) Technology to encrypt all sensitive information providing you with the safest, most secure shopping experience possible data encryption. We enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities. Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been rendered anonymous so that it does not identify a specific user.
HOW WE SHARE PERSONAL INFORMATION TO PROCESS PAYMENTS
To process your payments, we may share some of your personal information with the service providers that process that payment. We have requested that such service providers not use your information to market their services to you unless you have agreed to it. If an attempted payment fails, or is later invalidated, we may also provide the service provider or any payment service providers with details of the unsuccessful payment. We work with third parties, including financial institutions, to enable them to accept or facilitate payments from you using our website. In doing so, a third party may share information about you with us. Please note that payment service providers have their own privacy policies, and we may not be held responsible for their operations, including, but not limited to, their information practices. All such third parties are independently responsible to monitor and disclose to you their privacy policies. Other than as described herein, we will not disclose your credit card number or bank account number to anyone, except with your express permission or if we are required to do so to comply with a credit card rules, subpoena or other legal process. When processing payment on-line via credit card, we facilitate processing services. As described above, your personal information is encrypted during data transport. Although we take reasonable security precautions regarding your personal information collected from you, because of the open nature of the Web, we cannot guarantee that any of your personal information stored on our servers or on those of such third parties, or transmitted to or from our website, will be free from unauthorized access or disclosure. Therefore, we disclaim any liability for any theft or loss or unauthorized access, disclosure or damage to, or interception of any data communications and/or personal information. By using our website, you acknowledge that you understand and agree to assume these risks.
We encourage you to correct any inaccuracies in personal information that has been previously provided to us. You may correct or update your information by contacting us as provided further below.
HOW YOU CAN CONTACT US ABOUT PRIVACY QUESTIONS
If you have questions or concerns regarding this policy, you should contact us by calling us at 1-866-650-4850